PAYMENTS
Full payment is required at the time of booking. In the case of reservations with remaining balances, failure to pay within the given deadlines may result in cancellation, with 35% of the total amount charged as a cancellation fee.
CLAUSE 1 – SUBJECT
This agreement covers the booking process through the Urban Comfort Travel Agency website or call center, defining the rights and obligations under the Consumer Protection Law and Distance Contracts Regulation.
CLAUSE 2 – GENERAL PROVISIONS
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Full payment is required at the time of booking.
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Urban Comfort Travel Agency is responsible for defective services.
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If the service is used by someone other than the buyer, and that person refuses the service, the agency is not liable.
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The agreement is valid once payment is received and a copy is sent to the buyer’s email.
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The buyer is responsible for charges resulting from fraudulent card use after service delivery.
CLAUSE 3 – NON-CANCELLABLE SERVICES Due to the nature of services provided through third-party suppliers, the right of withdrawal does not apply to bookings made under this agreement. Early bookings and promotional periods are also non-refundable unless the buyer has purchased cancellation protection.
CLAUSE 4 – NOTIFICATIONS
The buyer must verify and digitally confirm all booking details during purchase. Urban Comfort Travel Agency is not responsible for unverified information.
CLAUSE 5 – CANCELLATION & CHANGES In case of force majeure or supplier-related issues, the agency may cancel the service, with prior notice to the buyer. Refunds will be made only for amounts received from suppliers.